What is Council Connect?
Council Connect is a purpose-built platform designed to bridge the gap between local authorities and the communities they serve. Developed with councils in mind, Council Connect has been designed specifically for authorities across New Zealand, Australia, and the United Kingdom, our solution revolutionises how public service requests are managed and resolved.
At its heart is a user-friendly mobile application that empowers residents to become active partners in their community's upkeep. With just a few taps on their smartphone, citizens can effortlessly report local issues – from a pothole on a street to illegally dumped rubbish – complete with precise GPS coordinates and illustrative photos. This critical information is then seamlessly transmitted to your council's customer service departments.
This streamlined process ensures quick and accurate identification of issues, directing reports to the correct internal department responsible for resolution. Our standard app comes pre-configured with essential reporting capabilities, ready to integrate with your existing systems by sending comprehensive data directly to your designated email channels. For councils seeking a deeper integration or specific branding, our expert team offers tailored customisation services to perfectly align with your unique operational needs.
With Council Connect, councils gain an invaluable tool for enhanced efficiency, improved resident engagement, and data-driven decision-making, ultimately fostering a more responsive and connected local government.
Congratulations to newly elected Mayors and Councilors across New Zealand
Congratulations on your recent election! Your mandate for change and commitment to a better community is clear, and as you step into your new roles, you're undoubtedly looking for impactful ways to deliver on your vision from day one.
We understand that you're focused on building a more responsive, efficient, and engaged local government. That's precisely where Council Connect comes comes in.
Council Connect is not just an app; it's a direct pathway to showcasing your leadership and delivering tangible improvements across your district.
Service Requests
Request for Service (RFS) System
Comprehensive service request management for all council needs
✅ Multi-Category Support - Roads, Parks, Water, Waste, Noise, Building consents, and more
✅ Priority Selection - Urgent, High, Normal, Low priority levels
✅ Photo Upload - Take photos directly or upload from gallery (multiple images supported)
✅ GPS Location Capture - Automatic location tagging with manual override option
✅ Smart Location Handling - Guided prompts for enabling GPS permissions with device-specific instructions
✅ Contact Information - Name, email, phone capture for follow-up
✅ Detailed Descriptions - Rich text input for comprehensive issue reporting
✅ Instant Confirmation - Reference number generation for tracking
Branding
Government-appropriate design with customization
✅ Custom Color Schemes - Primary and secondary colors per council
✅ Logo Integration - Official council logos and branding
✅ Typography - Professional, accessible font choices
✅ Dark/Light Mode Support - System theme integration
✅ WCAG Compliance - Accessible to all users
✅ Brand Consistency - Matches official council websites
Animal Control
Animal Control Service Requests
Specialized reporting system for animal-related incidents
✅ Incident-Specific Types - Wandering dogs, barking complaints, dangerous animals, livestock issues, wildlife concerns
✅ Photo Documentation - Visual evidence of incidents
✅ Location Precision - GPS coordinates for rapid response
✅ Priority Flagging - Emergency classification for dangerous situations
✅ Dedicated Workflow - Optimized for animal control officer dispatch
Suitable for -
local authority groups such as:
District Councils looking to modernize resident services
Regional Councils needing multi-district coverage
City Councils wanting to reduce call center volume
Small Councils requiring cost-effective digital transformation
Council Shared Services serving multiple councils
Local Government Organizations seeking standardized platforms
Connect with your Community
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Clearer Service Information
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CRM Ready
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GPS Location Traceability
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Faster Resolution
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AI Backed
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Connect with your Community * Clearer Service Information * CRM Ready * GPS Location Traceability * Faster Resolution * AI Backed *
Our approach
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Adaptable
While our current product is tailored for New Zealand, Australia and the UK, the core technology is truly global. The app's foundation—using a mobile phone's GPS to pinpoint a location and its camera to capture an image—is a universal solution to a universal problem.
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Customise It!
All of our products can be adapted to meet the needs of local authorities. Contact us for more information.
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Cost Friendly
Council Connect is aware of the changing space of CRM and Application technology. We have created a great tool at a low cost. This allows councils to spend money where it matters most.
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Interactive
Many government organisations struggle to juggle multiple community requests. This can sometimes result in unnecessary delays and lot’s of double handling. Council Connect products are designed to provide better information from the public in a format that is immediate and traceable. This provide a better overall customer experience.
Together, We Build Stronger Communities: A Message for Our Residents
Dear Friends and Neighbor's,
Have you ever walked past a pothole that needed fixing, noticed a broken street light, or seen an area that could use a little extra care from our council? We all care deeply about the places we call home, and often, we're the first to spot the things that need attention to make our communities even better.
That's why we're so excited to share Council Connect with you.
We believe that a thriving community is one where everyone feels heard, where concerns are addressed swiftly, and where local government works hand-in-hand with its residents. Council Connect was designed with this very idea at its heart – to be the bridge that connects your everyday observations with your council's dedicated teams.